Frequently Asked Questions
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Repairs service
We have an in house repairs service please email us for more information
Jewellery Care
With a little TLC, your beautiful new jewellery should easily outlast you. Ensure that it does by following our simple jewellery care tips.
Regular cleaning will help it to retain its glamour and shine. With the exception of pearls, emeralds and opals, you should gently clean your jewellery in warm soapy water and brush it with a soft brush to keep it sparkling (i.e. a baby’s toothbrush). After cleaning, dry with a soft cloth.
Pearls, emeralds and opals can be cleaned using a soft, dry cloth while valuable jewellery should be taken to a professional cleaner. Pearls are particularly susceptible to loss of shine, especially if in contact with perfume, natural body oils, and perspiration. To maintain their natural beauty, wipe them with a soft, damp cloth after wearing to remove traces of these residues.
Don’t forget to remove your rings when washing up or showering, as soap particles may become lodged in stone settings and crevices. Soaps can also leave a film over metal and stones, creating a dull appearance.
Moisture and salts encourage the appearance of tarnish, so if you are storing your jewellery somewhere humid, keep it bone dry with a desiccant crystal packet.
For all jewellery, avoid exposure to hot water and/or harsh chemicals and acids (such as household chemicals, perfumes, or hairspray) as these may erode the finish or cause discolouration.
To prevent scratches and other impact induced damage, avoid wearing jewellery when playing sport, on the beach, swimming, cleaning, or gardening.
Check regularly for signs of wear and tear, particularly around exposed areas such as catches or joints. Over time, stone settings can become loose, especially when caught on garments or in contact with hard surfaces.
To avoid damage, keep your jewellery in separate pouches, and fasten all chains and catches before storing flat.